Any firm has always needed to provide excellent customer service. By eliminating the requirement for in-house resources, outsourcing your industry’s voice support service, you can concentrate on your key strengths while also increasing efficiency and teamwork. We at Octopus Tech provide our clients with voice support services of the highest calibre thanks to our in-depth expertise of integrated collaborative settings and their software.

With Norwich LLC, you can outsource contact centre services to India and benefit from high-quality workflows, shorter handling times, and prompt customer support. We are a growing name among Indian call centres. See some of the services our call centre vertical covers below:

Inbound

Your company’s ability to generate income and expand depends on the effectiveness of your inbound call centre service. This service assists in converting unspecific queries into paying clients. Any company’s business growth plan, which also involves up-selling and cross-selling, must incorporate the inbound sale. Our skilled team helps increase your income with tailored inbound call centre services in India and internationally since they have years of expertise managing sales processes.

Outbound

The process of generating leads involves contacting potential consumers or clients over the phone to tell them of a company’s different products and services and to generate interest in and knowledge of those offers. Norwich LLC provides lead generating services that aid in building trust between your company and potential customers. From the first point of contact until a prospect becomes a client or customer, we handle the entire process.

Telemarketing

Large call rates are involved in B2C telemarketing, and strong sales quantity is anticipated as a result. A nice encounter and the courage to promote your product are essential when directly trying to sell to the end consumer. We make the most of our expertise in business functions to increase your company’s sale per contact rate and make every call matter.